Facebook’s donation app: a good start

This week, Facebook announced that it had released an app that allows nonprofit organizations to promote and collect online donations on a nonprofit’s Facebook page and within its posts. Let’s explore this a bit.

19 nonprofits are currently in the pilot program (list). Applications are being accepted from other nonprofits (Please report on your experience.)

I donated to Girls, Inc. using a MasterCard, and to Blue Star Families  using PayPal. Both were very easy to do. Facebook had a card listed for me (probably from a birthday gift I made for someone awhile ago).

Facebooks announcement says: “They [the donors] also have the option to share the nonprofit’s post with their friends.” I didn’t see that option with either of the gifts I made.

I see sharing as a big boost to this process. In a recent test we ran for a client, we provided the share option on their donation form, and received an additional 4% of gifts directly trackable to the link in the share button.

So I don’t know whether I did something wrong, or whether both nonprofits configured the share option incorrectly, or whether it just doesn’t work yet.

Facebook also says “The Donate feature will appear beside Posts in News Feed” but I haven’t see that yet, either. Hopefully that’s something nonprofits can turn on and off; a donate link doesn’t belong in every post.

Donation through Facebook isn’t new. Some donation tools, like Convio, have been offering an app that’s almost as low-friction as the new Facebook app. It has led to some gifts, but very few nonprofits are bringing in measurable money through Facebook.

Some things that will improve the donations?

1. Facebook Adpage Grants: Like Google Grants, Facebook should give nonprofits a budget of free ads, so they can draw new people to their Facebook pages. Beth Kantor and others have launched a campaign which I gladly support. #FacebookAdGrants

FacebookAdGrants

2. Tie it in to Facebook’s Birthday announcements. It might work like this: A week or so before my birthday, Facebook can invite me to choose one or more nonprofit organizations whose pages I already like as the preferred charity(ies) for my Facebook birthday celebration. When friends click on my name to wish me a happy birthday, they’ll be given the option to make a gift to my selected nonprofit, not just give me a Starbucks card.

3. This might be a good boost for peer-to-peer fundraising campaigns that are promoted through Facebook. Giving is a much more social thing in a peer-to-peer campaign, and that’s where the money is online.

Right now there’s one big drawback: the data is kept by Facebook, so these two organizations will get my gift (the whole gift — Facebook is covering the processing costs) but they won’t be able to contact me again.

Like everything Facebook, this process will change. Soon. Often. And, often, for the better. We’re all beta testers here.

What’s your experience, either as a participating nonprofit or as a Facebook donor?

About these ads

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s